Why lease with Arval?
Outsourcing international fleet management to One Arval
Here at Arval, we find the car policy that suits you best. We manage your vehicles and drivers, and give you up-to-the-minute data from your international fleet. Unlike other vehicle management companies, we spare you the unexpected costs. We check in with you and your drivers regularly. Any expression of dissatisfaction is viewed as a complaint. All of us here at Arval stand by our company’s motto: We care about cars. We care about you both on local and international levels.
We advise you on a company car policy that matches your organization’s needs.
We manage your cars and drivers
We provide you with all relevant fleet data to make your decision-making process easy
We are committed to delivering on our promises.
Arval brings a personal touch to car leasing
We focus on you and your drivers and get to know you. Many people think of car leasing as a B2B service. Arval sees it as person-to-person: it’s what we mean by “leasing with a personal touch".
The IBO is our International Business Office. This is Arval’s solution tailored to your specific needs. We propose harmonised products and services in all the countries in which you operate, an international approach to cost control and total commitment to meeting challenging social and environmental goals.
We make fleet management across national frontiers simple. We operate in 25 countries, so you can rely on Arval wherever your fleet is based. You can put a single operating system in place for your fleet managers and drivers: they will all deal with the same international solution.
You will have an International Business Manager, who regularly reviews all strategic and tactical issues relating to your fleet with you. He or she helps you define your Company Car Policy and improve the total cost of ownership/total cost of mobility.
Facts and figures
15 successful years in international fleet management
100 international clients put their trust in us
150,000 vehicles have been financed under international agreements
14 additional countries with partnerships
The International Business Manager will be responsible for coordinating the work of the local Account Managers. For you as fleet manager and for your drivers, they will be your single point of contact in all day-to-day aspects of managing your fleet. Whatever the issue – perhaps negotiating the best local deals for you or managing the servicing and repairs of your vehicles – you will be able to rely on a professional dedicated to your company, who will forge a close working relationship with your people.
Not only do Account Managers liaise with your local fleet managers, they will also be aware of each driver’s individual experience. The Arval Account Managers are able to find the right solution for each question in line with the Master Agreement, the Service Level Agreement and your Company Car Policy; three agreements concluded with you.
An Account Team, led by the Account Manager, ensures that you are always at the heart of our activities. The Account Manager, central to the team’s organisation, is your single point of contact. He or she works with an Account Team, made up of operational experts who arrange purchase and delivery of the cars, book repairs and much more.
We have currently 104 Account Teams operating worldwide. Thus we are closer to our clients than other players in the market. This is because our unique structure allows us to leverage all the advantages we have from the strength of our global network, while at the same time benefiting from the proximity of these 104 small entrepreneurial offices to our clients, ensuring that our relations never lose that personal touch.
Your satisfaction is important to us. That is why we guarantee service tailored to your needs and do regular surveys, to make sure we keep our promise.
With our Service Level Agreement, we draw up guarantees and service standards with you beforehand. Our clients are our best ambassadors and we will always go that extra mile to see that you are happy on a permanent basis.
We set clear processes and service standards so that you know what to expect
We make regular surveys, measure our performance and your level of satisfaction
Every expression of dissatisfaction is a complaint, regardless the cause
Our commitment means you get what you signed up for
We consider every complaint from a client as a gift and an opportunity to improve what we do, and how we do things.
A complaint means that we have not met your expectations and tell us what we have to do better to earn the loyalty of our customers. This is why we keep an open dialogue with you and report complaints KPI to you.
If somebody using our service is dissatisfied, we register the complaint in our dedicated tool and make sure the complaint is acknowledged within 24 hours. Our objective is to solve the issue as immediately as possible, within 3-5 days depending on countries.
However, to us, it does not end here. We regularly consider trends to see where we can do better on all different levels. Your feedback is our most important input and we investigate and amend our process accordingly. Only when you are satisfied and our process ameliorated do we consider the issue resolved.