Providing guidelines to partners and suppliers
Arval offers maintenance, repair and replacement tires for the leased vehicles in its fleet, substitutes cars that have suffered body or accidental damage, delivers cars within a shortthe expected timeframe, and arranges for their convenient return.
Maintenance, repair and tires
Our technical department -- reachable via phone or e-mail -- will be more than happy to respond to your inquiries if your vehicle suffers bodywork damage, if the glass has to be repaired or replaced, if the tires need replacing, or if the vehicle was delivered to you in poor condition (i.e. it has a damaged interior or exterior, a non-working odometer, etc.)
Body or accidental damage
It is essential that you get in touch with our technical department -- via phone or e-mail -- if your Arval vehicle has suffered body or accidental damage. Repairs can only be conducted by our trade partners, subject to the necessary approval.
Delivery of an Arval lease vehicle
Should you require delivery of an Arval lease vehicle, do please inform the Account Team in advance: Their prior approval is necessary for the delivery to happen promptly and smoothly. Arval will produce the insurance certificate and send all necessary documentation across to you.
Return of an Arval vehicle
Drivers often like to return their existing vehicle on the day that they take delivery of the new one. Should you wish Arval to organise a vehicle return, do please let us know via phone. We will arrange for it to be collected promptly.
Become a partner!
Arval strives to offer its clients and drivers the best possible quality of service. As a result, we have agreements in place with a large number of suppliers who meet the same quality standards. We are always eager to hear what your company has to offer. If you wish to become one of our partners, and need more information on the subject, you're welcome to contact us by phone on 0030 210 8772 600.